Nubd's Privacy Policy — Your data is our responsibility

Nubd (referred to as "we", "platform", or "site") takes the security of your personal information seriously. This Privacy Policy explains what data we collect, why we collect it, and how it is used and protected.

By using the nubd website, creating an account, or using any of our services, you agree to this Privacy Policy. This policy applies alongside our Terms & Conditions must be read together.

This Privacy Policy applies to all nubd products and services — including the website, mobile version, Sports Betting, Live Casino, lottery, and any new services launched in the future.

Nubd collects only the data necessary to deliver our services and meet legal obligations. We do not collect anything beyond what is required.

Information collected at registration

Automatically Collected Data

Certain technical information is collected automatically when you visit the site. This includes your IP address, browser type, operating system, time spent on the site, and the pages you viewed. This information is used solely to improve site performance and ensure security.

Nubd uses your data only for specific, legitimate purposes. We never use your information for unnecessary or unethical ends.

• Account Management: Your information is needed to create, verify, and manage your account.
• Service delivery: Your data is used for betting, payment processing, and bonus distribution.
• Security Verification: Data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Legal obligation: We are required to retain and provide certain data in compliance with regulatory authority guidelines.
• Customer support: Your data is used to resolve issues and provide you with support.
• Responsible Gaming: To identify unusual betting patterns and provide timely support.
• Service Improvement: To analyse user experience and continually improve the platform.

Nubd does not sell, rent, or permanently transfer your personal information to any third party. However, limited sharing may be necessary in the circumstances outlined below.

When your data may be shared

• Payment Processors: Limited information is shared to process transactions via Mobile Pay or Nagad.
• Legal obligation: We may be required to share information in compliance with lawful orders from courts or government authorities.
• Security Investigations: To assist law enforcement agencies in investigating fraud or unlawful activity.
• Technology partners: Trusted technology service providers involved in platform operations may access limited data — all operating under strict confidentiality agreements.

A confidentiality agreement is in place with every third party, ensuring they can only use your data for the specified purpose and cannot share it elsewhere.

Nubd uses cookies and similar technologies to improve site performance and make your browsing experience smoother.

Cookies we use

• Essential Cookies: These cookies are essential for the site to function properly — including login sessions and language preferences.
• Performance cookies: Data on which pages you visit and how long you spend on them — including where issues arise — is collected to help us improve the site.
• Security Cookies: Used to prevent unauthorized logins and protect against fraud.

Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may affect certain site features. Most browsers provide cookie management options under the Tools or Settings menu.

Nubd retains your data only for as long as necessary. Data is kept while your account is active. After account closure, certain information may be retained for a set period due to legal obligations.

• Account information: Up to 5 years after account closure.
• Transaction Records: Up to 7 years, as required under financial regulations.
• KYC Documents: Up to 5 years after the last transaction.
• Log Files: Up to 12 months for security purposes.

Once data is no longer required, it is securely deleted or anonymized.

Nubd uses industry-leading security technologies and practices to protect your data. Our security framework is outlined below.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification is required at login and for all critical account changes.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Independent security experts conduct regular system audits.
• Staff Training: Our team members receive regular training on privacy and data security.

Every registered nubd user has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted (except where retention is required by law).
• Right to Object: You may object to specific uses of your information.
• Portability: You may request a copy of your data.

We will endeavour to respond within 30 business days of receiving your request. For complex cases, additional time may be required and you will be notified accordingly.

All nubd services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we are informed of, or independently identify, a minor who has registered an account, that account will be closed immediately and all associated data will be deleted.

Nubd reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we will make a reasonable effort to notify you in advance via SMS or email to your registered mobile number. Continued use of the site after any changes take effect will be considered acceptance of the updated policy.

For any questions, complaints, or to exercise your data rights regarding this Privacy Policy, please get in touch with us.

• Email: support@nubd.click
• Live Chat: Click the chat button in the bottom-right corner of the site
• Support hours: 24 hours a day, 7 days a week

When submitting a data rights request, please include your registered mobile number so we can identify and assist you promptly.